Knowledge
It answers from the knowledge bases you attach and the Google Drive folders and Google Docs you scope to it. It cannot change any knowledge base.
Internal Help Desk Agent
Internal help desk agent that answers questions from staff in every team, such as IT, sales, marketing, customer success and operations. It answers from the knowledge bases you attach, files in Google Drive, documents in Google Docs and the MCP servers you connect. Mention it in Slack, Microsoft Teams or Telegram and it replies with sources.
The problem
Staff in every team ask the same questions: how a tool works, what a policy says, where the latest sales deck lives. The answers exist across documents and drives, but they are hard to find, so the people who know answer them by hand. An AI help desk answers from your own documents in the places you connect.
How it works
Add company documents
Put your guides, policies, playbooks and how-tos in a knowledge base and attach it to the agent. It reads the knowledge base and cannot change it.
Connect Google Drive and Google Docs
Scope the Drive folders and Google Docs the agent should answer from, so it uses files your teams already keep there.
Add MCP servers
Connect MCP servers if the answers also live in other tools.
Ask it where staff work
Connect Slack, Microsoft Teams or Telegram and invite the agent to a channel or group. It replies when you mention it. In Telegram it also replies in direct chats with your bot.
Staff mention it with a question
The agent reads the message when someone mentions it, or when staff write to it in a Telegram direct chat.
It answers with sources
The reply comes from your documents and shows where it found the answer.
Ask it to open a Jira ticket
Connect Jira and staff can ask the agent to open a ticket. It opens one only when someone asks.
What it uses
What the agent can reach
Tools
In Slack, Microsoft Teams and Telegram groups it answers when mentioned and does not watch unprompted. With Jira connected it opens a ticket only when a staff member asks for one. MCP servers and connectors you add give it more places to search.
Network
Web access is off by default, so it does not search the web unless you switch it on.
Retention
Message text is kept for 30 days, encrypted, to measure answer quality. Keeping conversations longer is your choice.
Questions
What is an internal help desk agent?
An internal help desk agent answers questions from your own staff instead of your customers. The agent answers questions from every team, such as IT, sales, marketing and customer success. It answers from the knowledge bases, Google Drive folders, Google Docs and MCP servers you connect and shows its sources.
Can an AI help desk answer in Slack, Microsoft Teams and Telegram?
Yes. Invite the agent to a channel in Slack or Microsoft Teams and mention it with a question. Once mentioned it reads and writes in that channel. It does not watch the channel unprompted. Telegram groups work the same way. In Telegram it also replies in direct chats with your bot.
Can an IT help desk chatbot show where its answers come from?
Yes. Answers come from the knowledge bases, Google Drive folders, Google Docs and MCP servers you connect and carry sources, so staff can open the document and check. The agent cannot change any knowledge base.
Which teams can use an internal help desk agent?
Every team whose staff ask the same questions: IT, sales, marketing, customer success, operations and more. Attach the documents each team relies on and the agent answers from them.
Can the help desk open a Jira ticket?
Yes, when a staff member asks it to. Connect Jira and scope it to the agent. It never opens a ticket on its own.
Can the help desk search more than my knowledge bases?
Yes. It can answer from the Google Drive folders and Google Docs you scope to it and from the MCP servers you add. Web access is off by default, so the agent does not search the web unless you switch it on.
Related solutions
Customer support
Answers customers from your product docs in Slack, Teams, WhatsApp, Zendesk, Gmail and more.
Security questionnaire
Fills in vendor security questionnaires from your policies.
Start with the help desk
Create an internal help desk from this template, attach your company documents and invite it to a channel.